How can we help you?

Yes, all our software is genuine. You can verify the key with the software's manufacturer, and successful activation confirms it as well.

Yes. We never ask for private information such as your password. Your details are used only to deliver your order.

Choose the product and add it to your cart, then complete the order with your name, WhatsApp number and email, and choose the payment method that suits you.

It isn't required, but an account keeps your orders and keys in one place and makes future orders easier.

Message us from the "Contact us" page and choose "Request a product not in the store", and we'll source it for you at the best price if we can.

Yes. You receive the order details by email, and we can issue an invoice for your order if you need one.

Credit/Debit cards, PayPal, Apple Pay and Google Pay through an invoice from our sales team, USDT cryptocurrency on the TRC20 network, the Bank of Palestine app, PalPay and CliQ.

Choose "Pay by card" and tap "Request a payment invoice from the sales team", and you'll receive a secure payment link on WhatsApp.

Upload a photo of the transfer receipt from the order page after placing the order, and we'll confirm the payment and start processing right away.

As soon as the payment is confirmed, and you'll get a message about it.

Yes, enter the code in the coupon field before confirming your order.

Most software is delivered in under 24 working hours. Orders placed at night may be delivered the next morning.

It's sent to your email, and it also appears on the order page in your account if you have one.

Check your Spam folder first. If it isn't there, message us on WhatsApp with your order number.

Each product page has its own download link with download instructions. We always recommend downloading from the manufacturer's official website.

Yes, it receives updates because it is genuine software licensed by the manufacturer.

Each key covers the number of devices stated on the product page, usually one device. Order a key for every device you want to activate.

Pro adds work and business features such as BitLocker encryption, Remote Desktop, Group Policy and Hyper-V. Home is enough for personal use.

Open Settings → System → Activation → Change product key, then enter the key exactly as you received it, in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

No. If Windows is already installed, just change the key under "Activation". To upgrade from Home to Pro, simply enter the Pro key in the same place.

Microsoft officially ended Windows 10 support in October 2025, so we recommend upgrading to Windows 11 if your device supports it.

Send us a screenshot of the message and the error code via WhatsApp or a support ticket, and we'll solve it with you or replace the key.

It's best to link it to your account, which makes reactivation easier after changing hardware.

Office 2021 and 2024 are a one-time purchase of Word, Excel and PowerPoint with no subscription. Microsoft 365 is a renewable subscription that includes the latest updates and OneDrive cloud storage (1 TB on Personal and Family plans).

Some editions are for Mac and others for Windows only. The supported system is listed on each product page, so choose the one that fits your device.

Go to office.com/setup and sign in with your Microsoft account, enter the key, then download the apps from your account. The license stays in your account for reinstalling later.

The Office mobile apps work with a Microsoft account, and some full features require a Microsoft 365 subscription.

When ordering, enter the email you want activated. We activate the subscription on it and you receive an invitation — accept it, then sign in to the Creative Cloud app.

It depends on the plan: All Apps includes Photoshop, Illustrator, Premiere Pro, After Effects, Lightroom, Acrobat and more. Details are on the product page.

You can install it on more than one device and stay signed in on two devices at the same time.

No. For Adobe products the email can't be changed after the invitation is sent, so make sure you enter it correctly. Adobe products are non-refundable and non-exchangeable.

You'll receive an invitation at the email you entered when ordering. Accept it from your inbox or inside your Canva account, and the Pro features appear right away.

Premium elements, templates and photos, one-click background removal, automatic design resizing, a saved Brand Kit, and AI tools.

Yes, your designs stay in your account, but paid elements and features are locked until you renew.

The activation method is stated on each product page: either upgrading your own account or a dedicated account for you. We send you detailed steps after payment.

Yes, most AI tools understand and write Arabic very well.

With a subscription on your own account, your chats are yours alone. We never access your account or ask for your password.

It starts on the activation day, and its duration is on the product page. We remind you before it ends so you can renew without interruption.

Yes. Order the renewal a few days before it ends and the new period is added without interruption.

It depends on the plan shown on the product page. Stick to the number of devices and don't change the account details so your warranty stays valid.

All products come with the Mftaah Tech gold warranty: we guarantee the software works properly, and if anything goes wrong we fix it right away.

We replace it, and if the replacement doesn't work we refund you in full. Refunds aren't possible once the key has been used on your device, and Adobe products are non-refundable and non-exchangeable.

Our support team replies during working hours (Saturday – Thursday, 9 AM – 9 PM), and critical tickets get priority.